Terms & Conditions

Simplenakedsoap is doing its best to provide you with excellent products and service. To be able to do that we establish the below terms & conditions and By Buying from this website you are agreeing to the Terms & Conditions set out by simplenakedsoap. We reserves the right to modify, alter or update these terms & conditions without prior notice. We guarantee that the goods purchased on this website are fit for the use for the particular purpose described.

Description of Goods

Simplenakedsoap takes care to accurately describe the products. However, colours, shapes can differ from the picture because every product is handmade and hand cut by me.

Ordering

All orders are subject to availability and may be withdrawn at any time. If a product is not available, you will be notified straight away.  We reserve the right to accept or refuse the order request partly or in whole. The order will be processed once you register and we receive your payment details. The order confirmation email will be provided to you to confirm the order. You are responsible for ensuring that your contact details are correct at time of ordering.

Payment & Pricing

All prices are in New Zealand Dollars and include GST (Goods & Service TAX) unless stated otherwise.  Prices are subject to change without notice. The Price of goods is the price shown on our website when the order is confirmed.
It is exclusive of delivery charge.
Simplenakedsoap prefers payment done though PayPal, this is for your protection and ours.
Simplenakedsoap can accept bank deposit/transfers.
We do not store any private information or credit card details.
The goods are dispatched once payment is cleared and confirmed in our account.

Delivery

Prices for goods stated on our website are exclusive of any delivery charges.
Delivery is only to New Zealand address.
We are happy to delivery outside of New Zealand please contact simplenakedsoap@gmail.com
Once order has been received and payment cleared we will do our best to ship out within 2 working days.
We offer a FREE DELIVERY for orders over $100 NZ ONLY

Customs 

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Returns

Due to nature of our products they cannot be returned or exchanged, so please choose carefully. According to the New Zealand Consumer Guarantees Act 1993 any goods purchased for personal use may be returned, if they are considered faulty, for repair, replacement or refund of purchase price within a reasonable period of time as defined by Act. All purchases made through this website simplenakedsoap.co.nz are covered by New Zealand Consumer Guarantees Act 1993.

 In the event of goods delivered damaged, please do not sign for them upon delivery. Contact us within 5 days from the delivery date and we will exchange them (if any product remains in stock or to other products available by arrangement) within 10 days and will contact courier company to investigate. 

In any case, please contact us at simplenakedsoap@gmail.com

Order cancellation

Orders may be cancelled at no charge if the goods are not yet dispatched for delivery.  If goods are dispatched, you will incur the cost of shipping them back to us. To cancel your order please contact us ASAP in writing to simplenakedsoap@gmail.com